terms & conditions of contract
Stevens Global Logistics, Inc. Click here for Ocean Terms & Conditions


  1. Carriage and other services performed hereunder are subject to these conditions and to the rates, rules and classifications set forth in STEVENS' tariffs, which are available for inspection and incorporated into this Contract by reference.
  2. For International Air shipments, this Contract shall be subject to the provisions of the Convention for the Unification of Certain Rules Relating to International Carriage by Air, Oct. 12, 1929, as amended by Protocol No. 4 of Montreal Convention.
  3. As used in this Contract "STEVENS" means Stevens Global Logistics, Inc., and its authorized agents.
  4. Stevens Global Logistics operates as a Freight Forwarder as authorized by the Federal Motor Carrier Safety Administration.
  5. All shipments may, at STEVENS' option, be opened and inspected.
  6. STEVENS shall not be liable for any loss, damage, delay, misdelivery, non-delivery or other result not caused by its own negligence. STEVENS shall not be liable for (a) acts of God, public enemies, public authorities acting with actual or apparent authority, authority of law, quarantine, riots, strikes, civil commotions, terrorism, or hazards or dangers incident to a state of war, (b) the actions or non-actions of the shipper or consignee, including any breach of the warranty or violations of third party contracts; or (c) compliance or non-compliance with delivery or special instructions.
  7. STEVENS shall not be liable for special or consequential damages.
  8. STEVENS' Domestic shipments, including deferred to Canada and Mexico (air to Canada and Mexico is considered International Air), STEVENS' liability, in absence of a higher declared value for carriage, is limited to the amount of the claim, or $.50 per pound, per piece, of cargo lost, damaged, misdelivered or otherwise adversely affected. Value declared for carriage by the shipper at the time of receipt of the shipment by STEVENS shall be subject to a valuation charge of $.60 per $100 declared, with a $6.00 minimum, for Domestic shipments. This limitation is subject to provisions as published in STEVENS' governing tariffs in effect at the time of this shipment.
  9. STEVENS' International Air liability, in the absence of a higher declared value for carriage, is limited to the amount of the claim, or 19 SDRs per kilo, per piece, of cargo lost, damaged, misdelivered or otherwise adversely affected, whichever is greater, and in no event to exceed the actual invoice value of the goods lost or damaged unless cargo moved is via land transit, in which case liability is limited to $.50 per pound. Insurance requested for carriage by the shipper at time of receipt of the shipment by STEVENS is subject to an insurance charge of $.70 per $100 declared, with a $7.00 minimum, for International shipments.
  10. Unless each piece of the shipment has a declared value stated and is specifically identified on the STEVENS Waybill at time of shipment and is so identified on the STEVENS Waybill as being lost, damaged, destroyed, or otherwise adversely affected at time of delivery, STEVENS shall be liable, subject to tariff provisions in effect at the time of the shipment, for the average declared value per pound of the shipment multiplied by the packaged weight of the piece(s) adversely
  11. affected. The average declared value per pound of this shipment shall be determined by dividing the total declared value of the shipment by the total weight of the shipment.
  12. The shipper, the consignee and the third party, if applicable, shall be liable, jointly and severally: (a) for all unpaid charges payable on account of a shipment pursuant to this Contract, and (b) to pay or indemnify STEVENS for all claims, fines, penalties, damages, legal expenses, costs or other sums which may be incurred by STEVENS by reason of any violation of this Contract or any other default of the shipper or consignee or their agents.
  13. STEVENS shall have a general lien on the shipment for all sums due and payable to STEVENS.
  14. In the event of the failure or inability of the consignee to take delivery of the shipment, STEVENS will notify shipper in writing at the address shown on the Waybill and request disposition instructions. If the shipper fails to provide disposition instructions within 30 days after the date of STEVENS' notice, STEVENS will return shipment to the shipper at the shipper's expense. If the shipper fails to accept delivery of a shipment thus returned, STEVENS may, upon 30 days written notice to the shipper, dispose of the shipment at public or private sale and pay itself out of the proceeds for any transportation charges owed on the shipment. Any sums collected by STEVENS in excess of such transportation charges will be paid to the shipper. No sale or disposal pursuant to this rule will discharge any liability or lien to any greater extent than the proceeds thereof. The shipper and the consignee shall remain liable, jointly and severally, for any deficiency.
  15. STEVENS will exercise due diligence in routing shipment. In the absence of specific contrary instructions by the shipper on the Waybill, STEVENS can substitute alternate carriers or means of transportation (which would include surface as well as water) and select the routing or deviate from that shown on the reverse side of the Waybill. Regardless of the method of transportation employed; STEVENS' quoted freight charges from origin to destination will apply.
  16. STEVENS Domestic or Canada/Mexico Claims for loss or damage discovered by the consignee after delivery and after a clear receipt has been given to STEVENS must be reported in writing to STEVENS within 24 hours after delivery of the shipment with privilege to STEVENS to inspect the shipment, its container(s) and packing material within 12 days.
  17. International claims for loss or damage discovered by the consignee after delivery and after clear receipt has been given to STEVENS must be reported in writing within 14 days with privilege to STEVENS to inspect the shipment, its container(s) and packing material within 12 days.
  18. Claims for merchandise must be retained in the original shipping container, in the same condition it was found when the damage was discovered, until inspected by STEVENS, or until STEVENS' issues an inspection declination letter. Unauthorized disposal of the product requiring inspection may result in the denial of the claim. It is the duty of the claimant, where there is value in the salvage, to accept and handle the damaged merchandise and the shipping container (s) in such a manner as to mitigate the claimed loss as much as possible, either through repair or discounted sales.
  19. For all other loss, damages or delays on a shipment for which there is no signed receipt, a claim must be made in writing within a period of 110 days after the date of arrival of the shipment, or for non-delivery, after the date that the goods should have been delivered.
  20. No claim will be concluded until all transportation charges have been paid. The amount of a claim may not be deducted from lawful transportation charges owed to STEVENS by the claimant. The billable party on the waybill must file a claim. All claims for loss or damage are subject to a proof of wholesale value.
  21. Claims for overcharges or duplicate billing must be made in writing within one year from the date of acceptance of shipment by STEVENS.
  22. STEVENS shall not be liable in any action unless such action is brought within one year after the date written notice is given to the claimant that STEVENS has disallowed the claim in full or in part.
  23. For some International Air shipments, STEVENS reserves the option to act as an agent of the airline, instead of as a Forwarder. In such event the direct airline's tariffs shall apply to this shipment.
  24. To the extent that Federal law does not govern it, this Contract and the tariffs incorporated by reference shall be construed and the performance of the transportation hereunder shall be determined in accordance with the laws of the State in which the shipment is accepted by STEVENS. If any provision of the Contract, including the tariffs incorporated by reference, is determined to be invalid or unenforceable, the remainder of this Contract shall not be affected thereby.
  25. STEVENS acts as self-insurer for liability amounts below one thousand five hundred dollars, and maintains insurance liability in excess thereof.
  26. Shipper warrants that each package in this shipment is: (a) properly described on the Waybill; (b) properly marked and addressed; (c) adequately packaged to protect the enclosed goods for safe transportation; and (d) in good order and condition except as specifically noted otherwise. For articles shipped in open or reused containers, STEVENS shall not be liable for damage or loss in the absence of abusive handling; loss is evident; and loss is noted on the receipt at time of delivery. The parties specifically agree that an executed receipt without notification of abusive handling and/or damage shall be deemed conclusive proof that the shipment was properly handled with due care. The shipper shall comply with all applicable laws and government regulations of any country to, from, through or over which the goods may be carried, including those relating to the packing, carriage or delivery of the goods, and shall furnish such information and attach such documents to this waybill as may be necessary to comply with such laws and regulations. STEVENS is not liable to the shipper for loss or expense due to the shipper's failure to comply with this provision.
  27. At time of delivery consignee must note on the Waybill any exceptions to the shipping containers that would indicate a discrepancy (shortage in the shipment or damage to the containers). The consignee may not inspect the contents of the shipping containers until the consignee signs for the shipment on the delivery receipt.
    Note: Notations such as "subject to inspection" and "subject to recount" will not be recognized.
  28. The following articles will not be accepted for carriage: Alcohol (wines, liquors, beers, and similar spirits), Animals, Any shipment prohibited by law, Automobiles in excess of 12 years old, Bids-Time Sensitive, Boats/Yachts (in excess of $500,000 in value or 40' in length), Bonds, Bulk Products - Ocean Shipments Only, Cash in transit, Cigarettes, Coins of any kind, Contract Proposals - Time Sensitive, Currency, Diamonds, Eggs, Fish, Gems of any kind, Gold, Granite - Tiles, Slabs or Blocks, Household goods, Human Remains, Live Animals, Lumber - all upper deck, Marble - Tiles, Slabs or Blocks, Motor Vehicles - In excess of 12 years old, Money, Negotiable securities, One of a kind - stamp or coin collection, Perishables, Personal effects, Plants, Precious Metals/Stones, Scrap Metal, Securities and other negotiable papers, Silver, Time sensitive written material (e.g. bids, contract proposals, etc.), Unaccompanied baggage, Vehicles - in excess of 12 years old, Window, Plate Glass and similar merchandise.
  29. Unless otherwise expressly provided in STEVENS' tariffs, and subject to any conditions or restrictions contained herein, the following articles are restricted if the declared value of the shipment exceeds $.50 per pound for Domestic and deferred to Canada / Mexico (air to Canada and Mexico is considered International Air), or 19 SDRs per kilo for International Air freight: Antiques of any kind, Artwork (Originals), Asbestos, Automobiles, Bricks, Boats, Cameras, Carborundum wheels, Cast Iron Articles, Cell phones, Cement Products, Ceramics - Tiles, Slabs, or Blocks, China- Chinaware, glassware, and other similar fragile articles Clocks, Computer chips and similar memory devices, Crucibles, Crystal Ware, Display booths (with glass or lighting fixtures included), Earthenware, Electric Bulbs (or items containing electric bulbs, e.g., Neon signs), Fine Arts, Firebricks, Flour, Fur clothing, Glass Bottled goods, Grains, Iron, Jewelry (Other than costume), Knitting Machines, Laboratory Ware, Laptop Computers, Lasers or Laser equipment, Lighting Fixtures, Metals in bulk/roll, Neon signs, Non-Negotiable documents of any kind, One of a kind (Artifacts, artwork/photographs-commercial/advertising, evidence for trial, film, models, negative/master tapes, transparencies/slides, trophies, music), Paintings Originals/One of a Kind, Plaster casts, Porcelain Sanitary Ware, Pottery, Radio tubes or isotopes, Statues-of any kind, Steel items, Stoneware, Tablets - Ipad, Kindle, Reader, etc., Televisions-(containing Flat Panel screen, Plasma screens, LCD screens, or monitors), Textile machines, Tobacco- as raw material, Tubes-(Cathode ray, transmitting, TV or X-Ray), Vacuum flasks, or Vitreous enameled objects.
  30. Used and/or Refurbished equipment - Can be moved with a Declared Value only further excluding the risks of rust, oxidation, discoloration, marring, scratching, chipping or denting, electrical and/or mechanical breakdown or derangement and wear and tear. Goods to be valued at Actual Cash Value, plus 10% should the current commercial invoice not be available. Each claim for loss or damage shall be subject to a $500 deductible.
  31. Items containing glass - Can be shipped with a Declared Value only against all risks of physical loss or damage from any external cause but excluding any broken glass or damage caused by broken glass.
  32. Unless inserted otherwise on the face of the Waybill, the C.O.D. amount of a shipment shall be deemed to be the declared value for carriage amount and shall be subject to a valuation charge of $.60 per $100 declared.
  33. C.O.D. amounts must be paid to STEVENS by cashier's check, certified check, money order, or if authorized by shipper in writing or by endorsement on the face of the Waybill, STEVENS will accept the consignee's check made payable to the shipper. The sole responsibility of STEVENS shall be to secure the appropriate financial instrument as requested by the shipper and to exercise due care and diligence in forwarding it to the shipper. STEVENS is not a guarantor of the validity of the financial instrument. For COD shipments, the amount of the COD must be inserted in the COD portion of the STEVENS waybill. STEVENS will under no circumstances be responsible for the form of the payment by consignee unless specifically requested otherwise, in writing, by shipper. STEVENS will not be liable for any fraudulent certified or cashier's checks. Applicable charges for handling a COD shipment will be billed within 10 days.
  34. Shipper and consignee shall hold STEVENS and its agents harmless for loss, damage, or delay which is a result of auxiliary services including but not limited to local carriage, crating, uncrating, packing and unpacking, which are requested by the shipper or consignee and arranged by STEVENS as a customer service unless such services are actually performed by STEVENS or its agents. Such limitation of liability shall extend to the selection by STEVENS of the providers of the auxiliary services. Auxiliary services are those that are performed prior or subsequent to transportation and which may be billed directly by the provider of the service or by STEVENS. Providers of the auxiliary services are contractors for the shipper or consignee and are not agents for STEVENS. Local carriage is the movement of unpackaged/uncrated freight.
    Note: Under no circumstances will the liability of STEVENS for loss, damage, or delay, which is the result of any auxiliary services, performed by STEVENS or its agents, be greater than the liability contained in this Contract.
  35. In the event either party files action to enforce the terms of this contract, the prevailing party shall be entitled to an award of reasonable attorneys' fees and costs.
  36. Shipper agrees that if no level of service is marked on the Waybill, the shipment will be automatically shipped and invoiced as a Two Day shipment.
  37. Payment terms are due on receipt. Contract or special rates may be considered void and the shipment re-rated at full tariff if not paid in 30 days.
  38. Cargo items tendered for air transportation are subject to aviation security controls by air carriers and when appropriate, other government regulations. Copies of all relevant shipping documents showing the cargo's consignee, description, and other relevant data will be retained on file until the cargo completes its air transportation.
  39. STEVENS' Terms & Conditions apply on all shipments regardless of service provided or the type of document(s) that may be used in lieu of a STEVENS' bill of lading/waybill. For specific Terms & Conditions, see STEVENS Website at www.stevensglobal.com. No party has the authority to make any changes to these Terms and Conditions unless authorized in writing, prior to shipment, by a Corporate Officer of Stevens Global Logistics.
  40. This contract incorporates all of the written representations and warranties of both parties and supercedes all negotiations and oral representations.
  41. Warehouse and Transportation: Stevens Global Logistics claims a lien for all lawful charges for storage and preservation of goods and or equipment; also for money advanced, interest, insurance, transportation, labor, weighing, coopering and other charges and expenses in relation to such goods, and for the balance on any other accounts that may be due. STEVENS also claims a lien under maritime law, if applicable the STEVENS waybill, if issued and STEVENS Invoice Terms & Conditions of Service. STEVENS reserves the right to exercise its lien rights under the terms of any applicable law and/or agreement between the depositor and STEVENS.
  42. Dimensional Factors: Continental US - Same Day, Next Day, Two Day and Three Day service is 194 via Passenger aircraft and 166 via Freighter. Deferred service is 200. Alaska and Hawaii - Same Day, Next Day, Two Day, Three Day and Deferred service is 194.
  43. Indemnification/Hold Harmless: For billings to third parties, and/or Freight Payment Centers, Shipper/Client, as the contracting party with STEVENS, will be responsible for all freight and related charges for transportation under this Agreement. As an accommodation to Shipper/Client, STEVENS shall bill a third party upon notice on the freight documentation the Parties utilize, but Shipper/Client agrees to guarantee payment and stand as primary debtor. Shipper/Client agrees to indemnify, defend, and hold STEVENS harmless from any claims and/or liability made against STEVENS by a third party payee in the event of bankruptcy or other legally permittable claim for payments made on behalf of Shipper and/or Client.
Terms and Conditions are subject to change. Current updates can be read at www.stevensglobal.com in the "terms and conditions" link


If the Waybill Number is not found, please
contact your local Stevens office. Thank you.